Established in 2012, we are a small team of specialist consultants with many decades’ experience working in the cultural sector. Our specialisms include devising, developing, implementing and marketing membership and higher-level donor and partnership programmes, while creating increased revenues across the customer spectrum.  We also have international experience in leading major technology projects, IT procurement, project management and governance.

Our work helps you to develop strategies and operational capabilities for long-term revenue-generating engagement with your audiences based on clearly structured customer and donor journeys.

Recent project work includes:

  • Developing clearly structured Individual Giving donor journeys
  • Developing new membership programmes
  • Devising Customer Relationship Management strategies
  • Data Discovery across diverse, multi-site organisations
  • Refining and improving operational capabilities
  • Training teams for successful customer service delivery
  • Creating ticketing services and pricing strategies
  • Implementing box office and membership solutions